Photograph Supply: Flickr
I saved up cash for just a few months and booked a flight to Florida the place I’d go to mates and my grandma. I took a time without work from work on Friday 2/26 so I may take the earliest flight within the morning and spend the complete lengthy weekend down in Florida. I booked a 8:30am flight flying US Airways from Reagan (DCA) to West Palm (PBI) the place I used to be going to spend half the day with my grandma who I haven’t seen in months, after which spend the night time with considered one of my finest mates who I haven’t seen in months both. Then Saturday 2/27 within the morning we have been going to drive all the way down to Miami to spend the night time with one other considered one of our mates, in addition to considered one of my mates from faculty was going to drive down from Ft. Lauderdale to spend the day with us as effectively. We had this whole weekend deliberate out one thing I saved my cash for, and was actually trying ahead to spending the weekend with so many individuals I haven’t seen in awhile.
Then I acquired to the airport.
The aircraft acquired delayed 45 minutes on account of upkeep points. When the remainder of the Northeast had delays and cancelations on account of climate, it’s simply my luck that upkeep was the rationale for my delay. We finally boarded, and started to go down the runway when the generator blew and the aircraft pulled up earlier than we took off. We went again to the gate and acquired off the aircraft. All passengers have been confused they usually had no spare planes to take us. We have been knowledgeable that upkeep was going to work on fixing the problems and the flight was quickly rescheduled to go away at 2pm. I obtained a $5 lunch voucher and sat there for just a few extra hours.
Round 1:00PM-1:10PM it was introduced that the aircraft couldn’t be mounted and that the flight was canceled. In fact all of the passengers have been offended, particularly after they mentioned there have been no accessible flights to south Florida the remainder of the day. I waited on-line and tried to e-book the earliest flight out on Saturday 2/27 to both West Palm or Ft. Lauderdale they usually had no flights accessible. The earliest flight was at 2:45PM to West Palm which I tentatively booked simply in case I made a decision to nonetheless go. Then I left for the metro to move again to my house, irritated at what transpired.
After I acquired dwelling I referred to as US Airways customer support to cancel my flights and to ask for a refund. I felt the complete weekend was ruined at that time and simply wished my a refund so I may determine a weekend sooner or later I may attempt to go down and go to everybody. I spoke with a customer support rep who mentioned they may not deal with this case, after which after ready for 10 minutes was placed on the road with David, their supervisor.
I politely defined my entire state of affairs to David how that morning I had a flight and on account of upkeep points it acquired delayed and finally canceled and I tentatively rescheduled for the following day simply in case however determined to only cancel all the things. I wished no further compensation, and was very well mannered in explaining the state of affairs, and all I requested for was a full refund.
He mentioned NO!
He mentioned he would gladly refund my flight all the way down to West Palm due to the upkeep difficulty, however since I booked two a technique journeys since I used to be leaving from a special metropolis, and that flight wasn’t technically affected from the upkeep difficulty, he wouldn’t difficulty me a refund for the flight from Miami again to DC.
In fact I didn’t perceive, particularly since my flight again was immediately affected by the upkeep difficulty. I had no use for the flight again from Miami if I couldn’t get all the way down to Florida within the first place.
He then proceeded to inform me that there was 2:30PM flight on Friday that I used to be not on and requested why not. I mentioned you need to have been mistaken, the 8:30am flight that had upkeep points was pushed again until 2PM and was finally canceled as a result of they may not repair the aircraft, there was no 2:30PM flight. He mentioned there was and that my title was recorded as being a no present. In fact I proceeded as telling him that this was the primary time I’m listening to about this flight that should have been placed on final minute after I already left the airport after listening to my flight was canceled and that if I knew about it I gladly would have been on it. However I by no means new about it and had no thought why my title was recorded as a “no present” like he talked about since I booked a special flight for Saturday.
At this level I’m starting to get actually agitated and the David started telling me that I’m unsuitable, and I felt utterly insulted and was being attacked by this supervisor when, not me, not the climate, however the US Airways aircraft was the problem. I felt like he was dealing with the state of affairs terribly, make it look like I used to be guilty, that it was my fault and refused to provide me a refund on my flight again from Miami to DC.
After 45 minutes of coping with this I had sufficient and finally hung up, and referred to as AMEX to dispute the cost and clarify what occurred. I had by no means been handled so poorly from a customer support rep, and couldn’t consider how I used to be being addressed. All I wished was my flight again to be refunded as effectively so I may search for a future date to attempt to head down, and as an alternative I felt like this supervisor and US Airways was screwing me over and there was nothing I may do.
I perceive stuff occurs, and as irritated as I used to be concerning the aircraft difficulty and my weekend being ruined, I simply wished my a refund and to maneuver on. What I assumed was a easy 5 minute course of become a forty five minute ordeal with me being screwed over in the long run.
I’ve had many optimistic experiences with customer support reps from different firms in different industries and was shocked on the stage I used to be handled on this state of affairs. I hope no different buyer needed to take care of what I went via, though sadly I don’t suppose that’s the case. Hopefully if different folks have been in the same state of affairs and have been screwed they may really feel secure to voice their opinions so change may be made.
